PLEASE READ CAREFULLY BEFORE STARTING TO USE THE Diaverum d.CARE PATIENT APP.
Non-acceptance means that you cannot use the Diaverum d.CARE Patient App.
Effective Date: 16 April, 2024
Please note that paper copies of this document may be outdated and no longer valid. The latest version can be found here: https://global.diaverum.com/corporate/en/utilities/d_care_patient_app_privacy_policy_and_terms_of_use
Diaverum AB and its affiliates (“Diaverum”) respect your privacy. This Privacy Notice applies to registered users of the Diaverum d.CARE Patient App (the “App”). It describes the types of personal data we collect and process in connection with the App, the purposes for which we collect that personal data, the other parties with whom we may share it and the measures we take to protect the data. It also tells you about your rights and choices with respect to your personal data, and how you can reach us to get answers to questions you may have about our privacy practices. If you do not agree to the Privacy Notice you cannot use the App. Except as set forth in Section 7, the entity responsible for the collection and use of your personal data in the context of the App is:
Diaverum AB, Company registration number: 559140-5344
Hyllie Boulevard 53, 215 37 Malmö, Sweden
E-mail address: info@diaverum.com
Diaverum has appointed a Data Protection Officer who can be contacted in writing using the above address information or by email: se.dpo@diaverum.com
1. Personal Data we collect
a) Personal Data provided by you
In connection with your use of the App, you are able to enter the following information:
- A score of how you feel
- Covid 19 related data
- Fluid intake
- Medication intake
b) Personal Data provided from other sources
The majority of the information in the App is provided to you using the Diaverum clinic and patient management system as the source. This includes:
- your registered account information (e.g. user-id, phone number, modality type),
- selected parts of your prescription information, including medication,
- parts of your dialysis treatment results,
- parts of your lab test information.
c) Information we collect automatically
We may collect certain anonymized information by automated means when you use the App (“Usage Information”), such as information about the aspects of the App that you use or visit, the date and time of day you access the App, and how long you spend using the App, mobile internet browser, the model and operating system of your mobile phone, tablet, or other device (a "Device"), and other information described in this Privacy Notice.
The data collected automatically is processed to improve the App and to provide you with the best information and services. We may also collect the mobile Device IP address or other unique identifier for any Device where the App is installed and used. A Device Identifier is automatically assigned to your Device, and our systems identify your Device by its Device Identifier.
2. How we use the Personal Data
We may use the personal data we obtain about you in connection with the App to:
- Provide you with information and statistics about your dialysis treatments with Diaverum.
- Generate and distribute your login information in a secure manner.
- Create and manage your account, provide our products and services, and respond to your inquiries;
- Anonymize the data provided by you during your usage of the App in order to be able to use it for other purposes (Anonymized content).
- Protect against and prevent fraud; unauthorized activity; and claims and other liabilities; and manage risk exposure;
- Operate, evaluate, and improve our business (including by developing new products and services; managing our communications; facilitating the functionality of our mobile application);
- Enforce our Terms of Use;
- Comply with applicable legal requirements and industry standards, and our policies;
- Respond to and process inquiries, complaints, disputes.
We may also use the information in other ways for which we provide specific notice at the time of collection.
In-App Notifications: You may receive system notifications such as reminders and information from the App. You can manage your notification preferences or deactivate these notifications at any time by turning off the notification settings in the App or the Device settings of your mobile Device.
3. Personal Data we share
We do not sell or otherwise disclose personal data we collect and hold about you, except as described in this Privacy Notice or otherwise disclosed to you at the time the data is collected.
Service providers: We may share personal data with our service providers who perform services on our behalf, such as companies that develop and support the operation of the App. We do not authorize these service providers to use or disclose the data except as necessary to perform certain services on our behalf or comply with legal requirements. We require these service providers by contract to appropriately safeguard the privacy and security of personal data they process on our behalf.
Diaverum Clinic staff: The information you actively send to Diaverum using the App is made available to personnel at your clinic through a secured system where only authorized personnel have access.
At your choice, you can share the personal information in the App with staff at your clinic by physically presenting the content shown on the screen of your Device to them.
Administrative and legal reasons: We may also disclose data about you: (i) if we are required to do so by law or legal process, (ii) to law enforcement, authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
4. Your Rights and Choices
You have the right to request access to any personal data the Diaverum Group processes about you. Moreover, you have the right to request that incorrect or incomplete personal data is corrected. You also have the right to, at any time, withdraw your consent, if applicable, to Diaverum’s processing of your personal data, with future effect. In addition, when you are no longer a patient with Diaverum, you will no longer be able to use the App and the data will be removed from the App databases.
To the extent provided for in applicable data protection legislation, you also have the right to object to certain processing of personal data, a right to request restriction of the processing of your personal data and a right to data portability. The right to data portability covers such personal data which we process based on an agreement between you and us or based on your consent, and which you have provided.
If you have any questions or concerns regarding the Diaverum’s processing of your personal data, please contact your clinic or use the contact information provided above.
If, in your opinion, Diaverum fails to meet your privacy and data protection expectations, you have the right to file a complaint with the National Data Protection Authority of your choice.
(for example to one of the EU authorities: https://edpb.europa.eu/about-edpb/board/members_en).
5. How we protect Personal Data
We maintain appropriate administrative, technical, and physical safeguards to protect personal data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the personal data in our possession. We also take measures to destroy or permanently de-identify personal information when there is no longer a valid purpose to keep the information. The types of measures we take vary with the type of information, and how it is collected and stored.
Please note that no collection or data transmission can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal data, we cannot guarantee or warrant the security of any data transmission.
We will never ask you for your authentication credentials in any unsolicited communication (including unsolicited correspondence, such as letters, phone calls, or e-mail messages). If you believe your authentication credentials have been compromised, please contact your clinic immediately or use the contact information provided above.
All data related to and accessible through the d.CARE Patient App are stored on servers in Diaverum’s Data center located in Sweden. For users based in Russia, Saudi Arabia, Kazakhstan or China the data centers are located in respective country.
6. Data Transfers
We may transfer personal information to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Notice.
Diaverum is a global business. To offer our services, we may need to transfer your personal information among several countries. We comply with applicable legal requirements providing adequate safeguards for the transfer of personal information to countries outside of the European Economic Area or Switzerland.
7. Features and Links to Other Websites
Our App may contain certain features for which we partner with other entities or provide links to other websites for your convenience and information. These features may include social networking, geographic location tools, and links to other websites or applications, any of which may not be owned or operated by Diaverum. These other features, websites, or mobile applications may have their own privacy notices or policies, which we strongly suggest you review. To the extent any features or linked websites you visit are not owned or operated by Diaverum, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.
8. Updates to our Privacy Notice
This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal data practices. In the App, we will request you to review and consent to our changed Privacy Notice and indicate at the top of the notice when it was most recently updated.
9. How to Contact Us
If you have any questions or comments about this Privacy Notice or if you would like to exercise your rights or to update the information we have about you or your preferences, you may contact your clinic or in writing using the above address information.
To assist us in responding to your request, please give full details of the issue, including that your request relates to the Diaverum d.CARE Patient App.